What to do if your invitation has expired

Invitations to the Codeweavers platform expire after seven days. What you should do next depends on how you were originally invited.

If you were invited via a lender's system

Some organisations access the Codeweavers platform through a lender or partner — such as Northridge, MotoNovo, Novuna, TFS, or Alphabet. If your invitation came from one of these organisations rather than from Codeweavers or your own company, you will need to contact that organisation directly to request a new one. Codeweavers cannot manage user access on behalf of another organisation's platform.

Check the original invitation email to confirm who sent it. If it came from a lender or partner, reach out to their support team.

If you are new to the Codeweavers platform

If your organisation has recently signed up with Codeweavers and you missed your invitation during onboarding, contact Codeweavers support and we will send a new one.

If your organisation already uses the Codeweavers platform

For existing organisations, your Dealer Administrator can send you a new invitation directly from the Admin portal — they do not need to contact Codeweavers to do this.

1. Ask your Dealer Administrator to open the Admin portal and navigate to Users.
2. They should locate your name or email address in the user list.
3. They can then send you a new invitation from there. The new invitation will be valid for seven days.

If your Dealer Administrator has left your organisation

If the person who held the Dealer Administrator role has left and no one else has that role, contact Codeweavers support. We will assign the Dealer Administrator role to another member of your team so they can manage user access going forward. Have the name and email address of the person who should take on the role ready when you get in touch.