Setting up two-factor authentication

Two-factor authentication (2FA) adds a second verification step when you log in, making your account more secure. You can set it up using an authenticator app or by SMS.

Where to find two-factor authentication

1. Select the ⚙ cog icon in the top-right corner of your portal.
2. Select Account Settings. This opens in a new browser tab.
3. Select the shield icon in the left navigation bar.

Setting up via an authenticator app

An authenticator app generates a new six-digit code every 30 seconds. You will need the app installed on your mobile phone before starting. Common options include Google Authenticator, Microsoft Authenticator, and Authy.

1. On the Via App card, select Start Enrollment. A QR code appears on screen.
2. Open your authenticator app and scan the QR code.
3. If you cannot scan the QR code, select the here link to enter the account details manually into your app instead.
4. Your authenticator app will display a six-digit code. Enter it in the Enter code to enable 2FA field.
5. Select Complete Enrollment.

Setting up via SMS

SMS verification sends a one-time code to your mobile phone each time you log in. You will need a mobile phone with a signal.

1. On the Via SMS card, enter your mobile phone number in the field provided.
2. Select Start Enrollment. A verification code is sent to your phone by text message.
3. Enter the code when prompted to complete setup.

Backup codes

Backup codes let you access your account if you cannot use your usual 2FA method — for example if you lose your phone. They become available once you have enabled at least one 2FA method.

To generate backup codes, select Regenerate codes on the Backup Codes card. Store the codes somewhere safe — each code can only be used once.

Screenshots show example data. Your portal will look the same with your own account details.