Changing your lender

Switch to a different finance lender by notifying the Codeweavers support team with details of the lender you're removing, the new lender, products, rates, and affected locations.

Before you begin

Lender changes are a hard switch — the old lender is removed and the new lender takes over. This is different from adding an additional lender.

Because lender changes involve setup and configuration by our support team, they're handled on your behalf. Specify all dealer locations that will be affected by the change.

What to include in your support ticket

1. The lender you're removing — which current lender will no longer be available.
2. The new lender name — which lender will replace it (e.g., Black Horse, Evolution Funding, Close Brothers, Santander).
3. Finance products — which products the new lender will offer:

   Abbreviation	Product
   HP	Hire Purchase
   PCP	Personal Contract Purchase
   CS	Conditional Sale
   PCH	Personal Contract Hire
   BCH	Business Contract Hire
   LP	Lease Purchase

4. The new lender's rates and tiers — provide the rates and how they vary:

   Tier type	Example
   Advance amount	£10,000–£15,000 = 9.9%; £15,000+ = 10.9%
   Vehicle type	Cars and vans (ex-VAT); LCVs (inc-VAT)
   Loan term length	24–48 months = 9.9%; 49+ months = 10.5% (if applicable)
   Vehicle age	0–12 months = 9.9%; 12+ months = 10.9% (if applicable)
   Other tier-specific rules	Manufacturer exclusive, model-specific, or any other tier variations

5. Which dealer locations — specify all locations that will switch to the new lender. If you have multiple locations, confirm whether all are affected or only specific ones.
6. Effective date — when the new lender should go live.
7. Supporting documentation — optional but recommended. Include rate cards, product specification sheets, or confirmation from the new lender. This helps speed up the setup.

If your calculator is funder-paid

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