Changing your lender

Customer Care ·

Switch to a different finance lender by notifying the Codeweavers support team with details of the lender you are removing, the new lender, products, rates, and affected locations.

Before you begin

Lender changes are a hard switch — the old lender is removed and the new lender takes over. This is different from adding an additional lender.

Because lender changes involve setup and configuration by our support team, they are handled on your behalf. Specify all dealer locations that will be affected by the change.

What to include in your support ticket

  1. The lender you are removing — which current lender will no longer be available.
  2. The new lender name — which lender will replace it (e.g., Black Horse, Evolution Funding, Close Brothers, Santander).
  3. Finance products — which products the new lender will offer:
    Abbreviation Product
    HP Hire Purchase
    PCP Personal Contract Purchase
    CS Conditional Sale
    PCH Personal Contract Hire
    BCH Business Contract Hire
    LP Lease Purchase
  4. The new lender's rates and tiers — provide the rates and how they vary:
    Tier type Example
    Advance amount £10,000–£15,000 = 9.9%; £15,000+ = 10.9%
    Vehicle type Cars and vans (ex-VAT); LCVs (inc-VAT)
    Loan term length 24–48 months = 9.9%; 49+ months = 10.5% (if applicable)
    Vehicle age 0–12 months = 9.9%; 12+ months = 10.9% (if applicable)
    Other tier-specific rules Manufacturer exclusive, model-specific, or any other tier variations
  5. Which dealer locations — specify all locations that will switch to the new lender. If you have multiple locations, confirm whether all are affected or only specific ones.
  6. Effective date — when the new lender should go live.
  7. Supporting documentation — optional but recommended. Include rate cards, product specification sheets, or confirmation from the new lender. This helps speed up the setup.

If your calculator is funder-paid