Adding a new lender

When adding a new finance lender to your panel, invoicing will be impacted as you'll need to purchase multi-lender submission. We recommend contacting your account manager or the Codeweavers sales team to arrange this first. Alternatively, raise a support ticket with the lender details, products, rates, and affected locations, and we'll forward your request to the right team.

Before you begin

Adding a new lender to your panel is different from changing an existing one. Your standard agreement includes one lender and one submission. To add additional lenders, you'll need to purchase the multi-lender submission feature, which involves setting up new invoicing with our sales team.

Arrange multi-lender submission

Contact the appropriate team to set up multi-lender submission and arrange invoicing for the new lender:

If you're an independent dealer:

cw.affiliation@coxautoinc.com

If you're a franchise retailer, contact your account manager:

• Victoria.Bateman@coxautoinc.com
• Cat.Forsyth@coxautoinc.com
• Jamie-Leigh.Beckett@coxautoinc.com

Once you've arranged multi-lender submission, you can raise a support ticket with the details below and we'll configure the new lender on your behalf.

What to include in your support ticket

1. The new lender name — which lender you want to add (e.g., Black Horse, Evolution Funding, Close Brothers, Santander).
2. Finance products — which products the new lender will offer:

   Abbreviation	Product
   HP	Hire Purchase
   PCP	Personal Contract Purchase
   CS	Conditional Sale
   PCH	Personal Contract Hire
   BCH	Business Contract Hire
   LP	Lease Purchase

3. The lender's rates and tiers — provide the rates and how they vary:

   Tier type	Example
   Advance amount	£10,000–£15,000 = 9.9%; £15,000+ = 10.9%
   Vehicle type	Cars and vans (ex-VAT); LCVs (inc-VAT)
   Loan term length	24–48 months = 9.9%; 49+ months = 10.5% (if applicable)
   Vehicle age	0–12 months = 9.9%; 12+ months = 10.9% (if applicable)
   Other tier-specific rules	Manufacturer exclusive, model-specific, or any other tier variations

4. Which dealer locations — specify which locations will have access to the new lender. If you have multiple locations, confirm whether all are affected or only specific ones.
5. Effective date — when the new lender should go live.
6. Supporting documentation — recommended. Include rate cards, product specification sheets, or confirmation from the new lender. This helps speed up setup and avoids delays.

Related articles